Director of Student Support

Posting Date: December 26, 2019
Applications Accepted Until: February 15, 2020
Start Date: Flexible, July 1, 2020 at latest

The Director of Student Support is directly responsible for managing and supporting student experience and information in school year and summer academic programs. The Director works directly with students, school advisors, and parents on student progress and performance. Roles and responsibilities for the Director of Student Support include:

  • Provide Student Support. Responsibility for providing direct support to students, including performance updates, individual case management of student issues, and technology support. This includes having the ability to work outside of normal business hours for case management.
  • Communication with Constituents. Responsibility for communicating with school advisors and parents. This includes assessing components of student support that can be automated and creating automation.
  • Manage Student Records. Overall management of student academic records, including proofing and review of quarterly report cards, managing communications and filing of report cards and transcripts, and processing student enrollments.
  • Academic Student Experience. Review student progress, analyze associated data, and make recommendations for changes to processes and functions. This includes compiling quarterly student surveys and populating dashboards for analysis, and reviewing LMS & SIS Analytics, and Enrollment Data. Seek to use data to understand and improve the student experience, including a focus on serving our diverse population of students.
  • Other Duties as assigned by the Head of School and the Assistant Head of School.

Core Competencies
  • Effective Communications: Communicating with empathy and clarity with multiple stakeholder groups: students, schools, and parents.
  • Detail and Precision Oriented: Working with large data sets across platforms.
  • Teamwork: Working with a small team to reach a big mission.
  • Creative Problem Solving: Developing original, mutually beneficial solutions between the organization and its partners.
  • Effective Task Management: Responding quickly to requests and meeting project timelines and deadlines.
  • Data Management and Analysis: Working adeptly with data sets to summarize, analyze, and visualize patterns, and presenting findings effectively.
  • Technological Acumen: Working effectively with learning management and data management systems, and using technology creatively to problem-solve and expand opportunities.
  • Commitment to Diversity: Understanding, communicating, and effectively interacting with people across backgrounds and cultures to respect, seek to understand, and value individual differences and to serve students better.
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About One Schoolhouse
One Schoolhouse is a 501(c)3, non-profit organization that aims to empower learning and to transform education.  The organization does this through an innovative online learning program and by providing high-quality professional resources (including online professional development courses).  As of December 2019, One Schoolhouse has one hundred and fifty-five consortium schools across the world, and more than six hundred schools worldwide took part in One Schoolhouse programs in the 2018-2019 academic year.  One Schoolhouse looks to continue moderate to aggressive growth over the coming years. Please visit http://www.oneschoolhouse.org/ for more information about the organization.

The One Schoolhouse leadership team is positive, forward-looking, fun-loving, and supportive.  We are looking for candidates who will add to an exceptionally good work environment. Those who tend to see opportunities before problems, who are able to laugh at themselves, and who embrace solutions over process will find success in this working environment.

Non-Discrimination Policy
One Schoolhouse is committed to providing a place where people can thrive.  It is in the best interest of each individual and the School that we dedicate ourselves to creating an educational environment that promotes respect, dignity, and equality and that is free from all forms of discrimination, harassment, and retaliation.  These behaviors are demeaning; they are unacceptable conduct, and will not be tolerated. One Schoolhouse expects all students and members of the school community to conduct themselves in an appropriate manner, with respect for the personal dignity of one another.

​One Schoolhouse does not discriminate on the basis of race, sex (including pregnancy), color, religion/creed, ethnic or national origin, gender identification, citizenship status, disability, age, sexual orientation, or any other protected category under applicable local, state, or federal law.  Similarly, One Schoolhouse will not tolerate discrimination, harassment, or retaliation.  

Travel & Physical Requirements
The Director of Student Support will not need to travel more than a few times a year.  The position is located in an office, and thus a successful candidate should be able to work at a computer for long periods of time.  

Location
This is a remote position, though candidates may also work from a central office in Washington, DC. 

Qualifications
A bachelors’ degree is required. A successful candidate will have worked in a school or educational association for at least five years. Independent school experience is preferred. Successful applicants are excellent communicators across a variety of mediums, and are proficient in a range of computing skills.

Reporting
This position reports to the Assistant Head of School, Academics.

Status
Full-time, exempt position 

​Compensation Package
Salary Range: $70,000-$80,000
Benefits: Full-time employees are eligible to participate in the School’s 403(b) plan, and health and dental plans. Full-time employees are encouraged to use their twenty-five PTO days. In addition to annual PTO, the employee will have paid holidays in accordance with the School’s annual calendar.